We have had some reports of users having trouble with some of the new 56kb modems and some 33.6kb modems.  These problems include difficulty connecting and being disconnected.  In most cases, these problems are caused by excessive line noise or the 56kb train sequence.  These problems can be easily corrected by adding the appropriate modem strings in the control panel under the properties of your modem.  You will want to add the init string to tell your modem to set its maximum connect speed to 28.8kb, lowering or increasing the maximum until your problem disappears.  In addition, if you have a 56kb modem you will want to add the string to disable 56kb negotiation.  These init strings will be found in your modem’s user guide.  We have a few common one’s listed below, if you don’t see your modem listed e-mail tech support and we will do our best to find the string for your modem. US Robotics  &U8&N14                         14 is 28.8, 12 is 24.0, etc. Diamond/Supra  +MS=11,1,300,28800    you can vary the 28800 The init string need to be added in the following location:     Control Panel->Modems->Properties->Connection->Advanced You will want to put the string in the Extra Settings field.